FAQ
See below for our most commonly answered questions
Application Questions
How do I Apply?
To apply for any of our available properties, select the 'Apply Now' button on the listing. The application screening requirements will be shown before you apply. Please read the requirements to ensure you will qualify before applying. Application fees are non-refundable.
What documentation will I need for the application?
You will be required to attach a copy of your ID as well as proof of income (pay stub, tax return, etc).
What are the application qualification requirements?
The requirements to qualify vary between properties. Select the listing you are interested in and then select "Apply Now" to see that particular property's requirements. You can also find our general application requirements here: Application Disclosures
I'm having a problem filling out an application. Can someone help me?
We would love to help, give us a call at 616-531-9343. Should we miss your phone call, be sure to leave a voicemail.
616-779-7970
How do I pay rent?
Rent is paid through your online resident portal — you can set up one-time or recurring payments by ACH or card. We also accept checks at the office if you prefer.
What's your pet policy?
Pet policies vary by property. Where pets are allowed, we require them to be registered on the lease and with petscreening.com. Pet fees apply. Reach out before bringing a pet home so we can get you set up.
Which utilities am I responsible for?
Utility responsibility is spelled out in your lease and varies by property. If you're not sure what's included, check your lease or ask us.
Property and Leasing Questions
When is rent due, and is there a grace period?
Rent is due on the 1st of each month. Payments received after the 3rd are considered late and subject to the late fee outlined in your lease.
What happens if I pay late?
A late fee is applied per your lease, and our team will reach out to check in. If something's going on, talk to us early — we'd much rather work with you on a plan than let it snowball.
How do I submit a maintenance request?
The fastest way is through your resident portal — it routes straight to our maintenance team and creates a ticket we can track. For after-hours emergencies, call the emergency line
How quickly will my request be handled?
Emergencies are addressed immediately. Routine requests are typically scheduled within 1–3 business days, depending on the issue and parts availability.
When will I hear about renewing my lease?
We'll reach out about 60–90 days before your lease ends with renewal options. If you're planning to move out, a 60 day notice is required for all residential leases.
What do I need to do before moving out?
Give written notice per your lease, schedule a move-out walkthrough with us, return all keys/fobs, and leave the unit clean. We'll send a deposit accounting within the timeframe required by state law.
How does parking work?
Parking varies by property — some have assigned spots, others are first-come, first-served. Your move-in packet covers the specifics for your community.
Have more questions? Contact us here.
